Privacy policy

 

Privacy Policy

Last updated: October 7, 2025

 

 

Quick Summary

We collect only the information necessary to process your orders, communicate with you, and improve your shopping experience.

We never sell your data. Your privacy and data security are our priority.

 

 

Introduction

FlipsGo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). FlipsGo is powered by Shopify, which enables us to provide the Services to you.


This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

 

 

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.


We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

  • Contact details: your name, billing and shipping address, phone number, and email address.

  • Financial information: credit/debit card or payment details, transaction data, payment confirmation.

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Communications: content of your communications with us, such as customer support inquiries.

  • Device information: device type, browser, IP address, and identifiers.

  • Usage information: interactions with our store and navigation data.

 

 

 

Personal Information Sources

We may collect personal information from the following sources:

 

  • Directly from you (e.g. when creating an account, making a purchase, or contacting us).

  • Automatically through cookies and analytics tools when you visit our store.

  • From service providers who assist in operating the Services (payment, logistics, analytics, etc.).

  • From partners or third parties for marketing and advertising purposes.

 

 

 

Legal Basis for Processing

We process your personal information under the following legal bases, as permitted by the General Data Protection Regulation (GDPR):

 

  • Contract performance (Art. 6(1)(b)) – to fulfil orders and provide our Services.

  • Legal obligations (Art. 6(1)(c)) – to comply with tax, accounting, or consumer protection laws.

  • Consent (Art. 6(1)(a)) – for optional marketing or newsletter communications.

  • Legitimate interests (Art. 6(1)(f)) – to improve our website, prevent fraud, and maintain security.

 

 

 

How We Use Your Personal Information

Depending on your interaction with us, we may use personal information for the following purposes:

 

  • Provide, tailor, and improve the Services – process orders, payments, shipping, returns, and account management.

  • Marketing and advertising – send offers, recommendations, or ads related to your interests.

  • Security and fraud prevention – verify accounts, detect and prevent fraudulent or illegal activity.

  • Customer support and communication – respond to your messages and provide assistance.

  • Legal compliance – fulfil our legal obligations and enforce terms of service.

 

 

 

Cookies and Similar Technologies

We use cookies and similar tracking technologies to ensure the proper functioning of our website, analyze traffic, and personalize content and ads. These may include Shopify cookies, Google Analytics, and Meta (Facebook) Pixel.

You can manage cookie preferences through your browser settings.

For more details, please refer to our Cookie Policy (coming soon).

 

 

How We Disclose Personal Information

We may share your information in the following cases:

 

  • With Shopify, which hosts and operates our e-commerce platform.

  • With service providers (e.g. payment processors, IT services, logistics, analytics).

  • With marketing partners for promotional or advertising purposes.

  • When required by law or legal process, or to protect our rights and users.

  • In connection with business transfers, such as mergers or acquisitions.

 

 

 

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes data to provide and improve its platform. Shopify may store and process your data in countries outside of your residence.

For information on how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

 

 

Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review their respective privacy policies when visiting such sites.

 

 

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from anyone under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided data, please contact us so we can delete it.

 

 

 

Security and Retention of Your Information

We take appropriate technical and organizational measures to protect your personal information. However, no security system is completely secure.

We retain your information only as long as necessary to:

 

  • maintain your account,

  • provide the Services,

  • comply with legal obligations, or

  • resolve disputes.

 

 

 

Your Rights and Choices

Depending on your location, you may have the following rights under applicable law:

 

  • Access / Right to know – request a copy of your personal data.

  • Correction – request correction of inaccurate data.

  • Deletion – request deletion of your data (“right to be forgotten”).

  • Portability – request transfer of your data to another entity.

  • Withdraw consent – withdraw previously given consent (e.g. for marketing).

  • Object / Restrict processing – object to or limit processing in certain cases.

 

To exercise your rights, contact us via the details below. We may need to verify your identity before processing your request.

If you reside in the EU/EEA or UK, you also have the right to file a complaint with your local data protection authority.

 

 

 

Complaints and Supervisory Authority

If you believe that your personal data is being processed unlawfully, you have the right to file a complaint with your local data protection authority.

In Poland, this is:

Urząd Ochrony Danych Osobowych (UODO)

ul. Stawki 2, 00-193 Warszawa

Website: https://uodo.gov.pl

 

 

 

International Transfers

We may transfer your personal information outside the European Economic Area (EEA) or United Kingdom. When we do so, we rely on recognized mechanisms such as Standard Contractual Clauses or equivalent safeguards ensuring adequate protection of your data.

 

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Updates will be posted on this page with a new “Last updated” date.

 

 

 

Contact and Data Controller Information

FlipsGo – M&J Innov&Tech (Maurycy Siedlowski)

ul. Heweliusza 11/811, 80-890 Gdańsk, Poland

Email: flipsgo99@gmail.com


If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us using the details above.